Privacy Policy of Redrex (Pty) Ltd

Effective Date: 1 July 2025
Contact: inquiries@redrexlogistics.co.za

Redrex (Pty) Ltd (“we”, “our”, “us”) values your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, and any other applicable laws of the Republic of South Africa.

1. Who We Are

Redrex (Pty) Ltd is a South African road freight and logistics company that provides parcel distribution and freight services to business clients across Limpopo, Mpumalanga, and surrounding areas. Our registered office is located in South Africa, and our operations adhere to national privacy and data security regulations.

2. Information We Collect

We collect and process the following categories of personal information:

2.1. Information You Provide Voluntarily

  • Full name

  • Company name

  • Business address

  • Contact numbers

  • Email address

  • Identification or registration numbers (e.g., company registration)

  • Billing and payment details

  • Delivery instructions

2.2. Information We Collect Automatically

  • IP addresses

  • Browser type and version

  • Device information

  • Cookies and tracking data

  • Usage statistics on our website or customer portal

2.3. Special Personal Information

We do not intentionally collect or process special categories of personal information (e.g., religious beliefs, health status, biometric data) unless legally required or with your explicit consent.

3. How We Use Your Information

We use your information for the following purposes:

  • To provide logistics and parcel delivery services

  • To process and manage orders, invoicing, and payment

  • To communicate with clients about services, quotes, and updates

  • For customer support and query resolution

  • For internal administration and business operations

  • To comply with legal and regulatory obligations

  • To improve our services and website functionality

4. Legal Basis for Processing

We process your personal information based on one or more of the following legal grounds:

  • Your consent

  • Performance of a contract

  • Compliance with legal obligations

  • Our legitimate interest in providing and improving services

5. Sharing of Personal Information

We do not sell your personal information. We may share your data with trusted third parties only when necessary to:

  • Fulfill our services (e.g., delivery agents or subcontractors)

  • Maintain IT systems and security

  • Process payments via secure third-party gateways

  • Comply with legal obligations

We ensure that all third parties comply with strict confidentiality and data protection requirements.

6. Data Retention

We retain personal information only for as long as necessary:

  • To fulfill the purpose for which it was collected

  • To comply with legal or regulatory obligations

  • To resolve disputes or enforce agreements

Where applicable, we anonymize or securely destroy data no longer needed.

7. Security of Personal Information

We implement technical and organizational measures to protect your information against:

  • Unauthorized access or disclosure

  • Loss or theft

  • Misuse or modification

These include encryption, access control, secure hosting, and regular security audits.

8. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you

  • Correct or update inaccurate data

  • Request deletion of data (subject to lawful limits)

  • Object to or restrict processing

  • Withdraw consent at any time

  • Lodge a complaint with the Information Regulator (https://www.justice.gov.za/inforeg/)

Requests may be directed to: inquiries@redrexlogistics.co.za

9. Use of Cookies and Tracking Technologies

Our website uses cookies to enhance user experience and analyze website traffic. You may adjust your browser settings to refuse cookies, but this may limit certain functionalities of our site.

10. International Data Transfers

We do not transfer personal information outside South Africa unless necessary for service delivery, and only with appropriate data protection measures in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our website with the revised effective date. We encourage you to review this page periodically.

12. Contact Us

For questions, concerns, or data access requests, please contact us:

Redrex (Pty) Ltd
Email: inquiries@redrexlogistics.co.za
Website: https://www.redrexlogistics.co.za

This Privacy Policy was last updated on 1 July 2025.